I - PAYMENTS

A – For reservations that can be cancelled, 50% of the reservation amount will be charged as prepayment at the time of booking, and the remaining 50% of the balance must be paid at least 14 days before the start of the trip. Otherwise, the Hotel reserves the right to cancel the reservation and refund the prepayment. Cancellation conditions are also included in the cancellation policy.

B – For Non-Cancellation reservations, the customer who has purchased a discounted service is obliged to pay the full amount of the service on the date of booking.

C - For special products and services, the customer is obliged to pay the full service fee at the time of registration. Withdrawal compensation is the same as in Article I-C.

II - CANCEL-TRANSFER

II-A - In the case that a customer purchases a reservation that can be cancelled and requests a refund by 14 days before the start of the service, the full price is refunded. If the customer wishes to cancel after 14 days, the regulation in Article II-B shall apply.

II-B - The customer accepts and undertakes to pay 50% of the accommodation price to the Hotel if they want to cancel their stay less than 14 days prior to the commencement of the service of a reservation that can be cancelled, and the entire amount if they cancel the reservation within 7 or fewer days. Date changes made by the customer are considered as cancellations.

II-C - Since the discounted service is not eligible to be cancelled and transferred, the customer agrees and undertakes to pay the entire amount of the accommodation to the Hotel, regardless of the date on which the customer submits notification and even if the service is not used.

II-D – Exceptions to the cancellation/transfer clauses may be permitted upon submission of the official board report from the state hospital attesting to the illness or death of the customer or their first-degree relatives that would prevent a 10-day routine occupation. This written documentation and proof must be submitted before the start of the service.

NOTE: In accordance with the relevant articles of the Tax Procedure Law, we ask that your invoice, to be issued in return for service purchase, be received at your Hotel within one week from the 8th day following the end of the service.