GENERAL INFORMATION

• All Lujo staff wear masks, and have detailed knowledge regarding the measures taken for your health.
• Our hotel is established on 110 acres of land, and due to its natural architectural structure, it has been designed in such a way that our guests will not experience any density during their accommodation, food & beverage or entertainment experience. As in line with the measures, all furnitures have been replaced to ensure social distancing, and the frequency of routine cleaning operations has been increased as once in every one or two hours.
• All of our guests can get in contact with our Joy Advisor team via Whatsapp and they can convey their requests and needs this way without any physical contact.
• Floor marking signs to promote social distancing are placed in certain areas where guest density is possible.
• Restaurant, beach and pool of our hotel are designed to welcome our guests in full capacity and social distancing can be easily provided during this period.
• Hygiene points are placed in areas throughout the hotel. Our guests can provide and use products such as, mask, hand sanitiser at these points.
• There is a doctor available 7/24 at Lujo. When you feel under the weather, you can get in touch with our doctor without losing time.
• Fresh air is provided by regular cleaning of the filters of the ventilation and air conditioning system throughout the hotel. All indoor areas are shut down at regular intervals and ozone gas is used for sterilization.
• Hygiene activities in all hotel facilities are monitored by the Diversey Company.
• A Waste Management Plan is implemented for medical waste at our hotel.

TRANSFER

• Thanks to our transfers by our private vehicles.
• There are mask and cologne wet wipes in each vehicle.
• Our drivers wear mask.
• After guest gets off vehicle, vehicles are cleaned and inside parts of vehicles are disinfected.
• An alternative transfer vehicle that isolates driver part from passengers is available as well.
• Ozone gas is used for sterilization of vehicles before transfer.

CHECK-IN PROCEDURES

• Vehicles of our guests arriving by their own vehicle is delivered to the guest after detailed cleaning during check-out.
• Luggage Rooms are regularly disinfected with ozone.
• At reception desk:
• Surfaces are regularly and frequently disinfected.
• Hotel staff uses mask.
• Masks and hand sanitizers are available at Reception Desk.
• Based on the information taken from our guests during check-in, our guests that are 60 years old or older and/or that have chronic diseases are taken into special follow-up requiring guest category and their health status and cleaning of their rooms are followed-up daily.
• If cards of our guests are fitted with the feature of contactless payment, then cards are used in this manner. Lujo staff does not touch cards; POS devices are sanitized regularly.

ACCOMMODATION

• Checked-out rooms are thoroughly cleaned and disinfected with products and procedures of the Diversey Company.
• Besides doorknobs and furniture surfaces, wares such as air conditioner panels, TV remote control, room phone, hair-dryer and clothe-hangers are thoroughly cleaned, as well.
• Housekeeping staff wear gloves, mask and overshoes.
• Ozone gas is applied for one hour in rooms during the room cleaning that is applied after each check-out.
• There are desks, where hand sanitisers and masks are placed, at block entrances.
• Our guests can access contents such as restaurant menus via Lujo Art & Joy mobile application, lujohotel.com website or IPTV system in their rooms.

CATERING (FOOD & BEVERAGE)

• All of our restaurants continue to provide à la carte menu for breakfast, lunch and dinner services.
• Seating at our restaurants is arranged in such a way that there are 4 persons within 10 square meters and guests are accepted to our restaurants with reservation.
• Hand sanitisers are available at restaurant entrances.
• All service staff use mask. Lujo service staff disinfect their hands before and after each order.
• In our restaurants, the menus are served as QR codes. The printed menu is also available for those who wish. Our guests can also access our restaurant menus via Lujo Art & Joy mobile application if they wish.
• ISO 22000 Food Safety Procedures are valid at our kitchens. All staff work with gloves, mask and bonnet. Our kitchens are regularly disinfected.
• Types of healthy diets that strengthen immune system are offered in our menus.

FACILITIES AND ENTERTAINMENT

• All of our pools are being continued to be cleaned thoroughly as always. They are controlled by measuring at least 3 times a day.
• When requested, catering service around pool and beach will be provided with single-use packages.
• Distance between sports equipment in Sensum Fit are arranged and number of users is restricted. Sensum Fit is regularly shut down during the day and ozone gas is applied. Sports equipment is cleaned with disinfectant solution.
• Lujo Sports Academy continues to provide services at outdoors Zen Garden. Sports equipment is cleaned by the staff in charge before and after each use. Arrangements are done according to social distancing rules in group activities. Guests are encouraged to participate in individual courses with reservation system.

KIJO CLUB

• The Kijo Club nurses check each child’s temperature with a contactless thermometer at the entrance to the club and frequently the temperature of children are checked also inside. Any children with high fever are not accepted into the club.
• All activity areas within Kijo, the Art Room, Science Room, Music Room and Wood Workshop are subject to a reservation.
• All families entering the club must wear a mask. Any materials used in the activities are disinfected. At the end of the activity, the rooms are ventilated with fresh air for at least an hour.
• There are hand sanitizer dispensers and masks in Kijo, with hand-washing instructions for children. All surfaces in Kijo are wiped down with disinfectant solution every hour. At the end of each day, all closed areas are disinfected with the ozone system.

SENSUM SPA

• Guests will be accepted to the areas within the spa by reservation in line with the capacities determined by the social distance rules, and compliance with the social distance rules is followed by the spa staff.
• Guests are required to use the hand sanitizer dispensers located within the Sensum Spa. Staff disinfect their hands before and after all treatments and work with masks.
• Guests are required to use disposable products (underwear, slippers, etc.) and fabrics (Turkish pestamals, towels, etc.) provided in the locker room cabinets.
• The sauna, steam room, salt room and Turkish bath will be ventilated for at least 15 minutes after use. In the massage rooms, all surfaces will be disinfected after each massage, all towels replaced and ozone sterilisation will be carried out for 15 minutes.