LUJO SOUL

Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.

Job Description & Responsibilities:

• Assists with pre-registration processes when necessary.
• Manages reservations via email, phone, and WhatsApp.
• Handles reservations from the sales office, other hotel departments, and travel agents.
• Knows room types, locations, and layouts.
• Has knowledge of the sales status, rates, and benefits of all packages and plans.
• Understands the hotel’s credit policies and correctly codes each reservation.
• Creates and maintains reservation records by arrival date and alphabetical order.
• Determines room rates according to the hotel’s sales strategies.
• Prepares reservation confirmation letters and communicates the information to the front desk.
• Processes cancellations and modifications and promptly relays them to the front desk.
• Applies the hotel’s guaranteed reservation and no-show policies.
• Collects and tracks advance deposits for reservations.
• Monitors future room availability and assists in preparing revenue and occupancy forecasts.
• Prepares expected arrival lists for front office use.
• Assists with pre-registration processes when necessary.
• Handles daily correspondence, responds to inquiries, and makes reservations as needed.
• Ensures files are kept up-to-date and organized.
• Maintains a clean and organized workspace and professional appearance at all times.
• Demonstrates a polite, helpful, and professional attitude toward guests, managers, and team members.
• Willing to undertake reasonable tasks as requested by hotel management.
• Configures room rates and settings in the hotel property management system (PMS).
• Knows front office procedures and assists with reception duties when required.

Requirements:

• University graduate in Tourism and Hospitality, Business Administration, or a related field.
• Proficient in English (speaking, reading, and writing); additional languages (German, Russian, etc.) are a plus.
• Minimum 2 years of experience in hotel reservations, front office, or guest relations.
• Knowledgeable about reservation processes, packages, and hotel policies.
• Guest-focused with strong communication and problem-solving skills.
• Team-oriented and able to work effectively in a fast-paced, multitasking environment.