LUJO SOUL

Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.

Job Description & Responsibilities:

• Regularly audits Lujo department processes and Brand Standards according to audit checklists and the audit schedule.
• Observes and evaluates the service delivery of all departments on-site during daily operations in accordance with Lujo Hotel Brand Standards.
• Analyzes touchpoints affecting guest experience and monitors the continuity of service quality.
• Documents and reports all audit and evaluation results thoroughly.
• Ensures follow-up of identified non-compliances.
• Coordinates the creation of Corrective and Preventive Action (CAPA) reports, monitors implemented actions, and reports the outcomes.
• Works in close communication with relevant departments to ensure sustainability of service standards.
• Tracks audit data and supports periodic reporting.
• Performs additional tasks and responsibilities as assigned by the supervisor.

Requirements:

• Graduate of Tourism Management, Business Administration, or related fields.
• Preferably experienced in operations, quality, or audit within the tourism sector.
• Strong interest and awareness in guest experience and service quality.
• Proficient in MS Office applications.
• Strong analytical and observation skills, detail-oriented.
• Good reporting and documentation skills.
• Strong communication skills and team-oriented.
• Willing to conduct on-site observations and work in an active operational environment.
• Preferably good command of English.
• Flexible with working hours.