LUJO CAREER
Joy Advisor (Guest Relations Agent)
Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.
Job Description & Responsibilities
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Actively listen and resolve guests’ complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs)
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered
- Assist guests with any enquiries, receive and action guests requests via hotel WhatsApp
- Promote hotel and encourage guests to place positive reviews on social media platforms
- Demonstrate a high level of customer service at all times
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Requirements
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Actively listen and resolve guests’ complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs)
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered
- Assist guests with any enquiries, receive and action guests requests via hotel WhatsApp
- Promote hotel and encourage guests to place positive reviews on social media platforms
- Demonstrate a high level of customer service at all times
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties